Refund policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Eligibility We accept refund requests within 30 days of the delivery date. To be eligible, your item must be unused, in its original condition, and in the original packaging.
Due to the nature of herbal and beauty products, we are unable to accept returns on opened or used items unless the product arrived damaged or defective.
Non-Returnable Items The following items are non-refundable:
- Opened or used beauty and herbal products
- Items marked as final sale
- Gift cards
Damaged or Defective Items If your item arrived damaged, defective, or incorrect, please contact us within 30 days of delivery at [your email address] with a photo of the item and your order number. We will send a replacement or issue a full refund — no return required.
Refund Process Once your refund is approved, it will be processed within 5-7 business days back to your original payment method.
Return Shipping As we are a dropshipping store, return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we will cover all costs.
Contact Us If you have any questions or concerns about your order, please reach out to us at imamfgshop@outlook.com. We are committed to making things right.